CPAP Direct is committed to improving accessibility. We will put the following
policies into practice as required by the Accessibility for Ontarians with Disabilities Act.



CPAP Direct Ltd. is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities.

Information and communications

CPAP Direct Ltd. is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.  CPAP Direct Ltd. will consult with people with disabilities to determine their information and communication needs.


CPAP Direct Ltd. will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redevelopment processes, we will take into account the accessibility needs of employees with disabilities.

Design of Public Spaces

CPAP Direct Ltd. will meet the Accessibility Standards for the Design of Public Spaces when building of making major modifications to public spaces. Public spaces include service-related elements like treatment rooms and waiting areas

Modification to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed. Feedback can be made using the following methods:


Mail: Attention Human Resources
50 West Wilmot Street, Unit 15, Ontario, L4B 1M5


Phone: (905) 709-8662
Hours: Monday to Friday, 9am to 5pm

Generally speaking, customers can expect a response from CPAP Direct Ltd. within five (5) business days, and CPAP Direct Ltd. will make reasonable efforts to provide a response in the same format that the feedback was received.

Accessible Formats

All of the aforementioned informationare available in accessible formats upon request.